Returns & Refunds

Last updated: 19 August 2026

We want you to be happy with your purchase. This page explains our change-of-mind returns and what happens if something's faulty.

30-day change-of-mind returns

Changed your mind or ordered the wrong tool? You can return an item within 30 days of receiving it for a refund, provided the item is:

• unused and in its original condition, and
• returned in its original packaging where practical.

Return shipping for change-of-mind returns is the responsibility of the buyer (returns are not free). Once we receive the item in good condition, we'll process your refund to the original payment method.

Faulty goods

If an item arrives damaged, is faulty, or doesn't do what it's supposed to, you're entitled to a repair, replacement, or refund under the Australian Consumer Law (ACL). Our change-of-mind window doesn't affect these rights — goods can be returned for a genuine fault regardless of the 30-day period. In these cases we'll cover reasonable return postage.

How to start a return

To begin a return, email us at hello@leadlightglass.shop with your name, order number, and the reason for the return. We'll let you know the next steps.

Refunds

Refunds are processed to the original payment method. It may take a few business days for the refund to appear in your account depending on your bank or card provider.

Questions

If you have any questions about returns, contact us at hello@leadlightglass.shop.